Have a few itchy questions that need scratched?
HOW DO I PLACE AN ORDER?
I SEE THERE IS A DISCOUNT CODE; DO YOU OFTEN OFFER DISCOUNTS?
WHAT DAY SHOULD I SCHEDULE MY RENTALS TO BE DELIVERED AND PICKED UP?
We recommend you select your rental start date and rental end date to be your check in and check out date. With all of our weekly rental prices, our 5th, 6th-day, and 7th-day rental prices are the same, therefore 5th-7th day is free on all items! To meet customer expectations, this method of selecting your vacation check in and check out date as rental dates is not required, but recommended!
WHEN WILL MY ITEMS BE DELIVERED?
We deliver your items seven days of the week! Orders will be delivered on the day of your arrival. If you are not going to be there before your vacation gear arrives, we will arrange a special place to store the gear on the rental property. We are not able to leave your rental gear if you are staying in a condo. We will need you or a member of your party to be there to collect your items when they are delivered.
CAN I PICK MY ITEMS UP?
HOW LATE CAN WE ORDER?
DO YOU REQUIRE A DEPOSIT?
WHAT IF I HAVE TO CANCEL MY ORDER?
HOW CAN I MAKE A PAYMENT?
IS IT SAFE TO PROVIDE MY CREDIT CARD DETAILS ONLINE?
HOW MUCH DOES DELIVERY COST?
We do not deliver Slingshot Cars or Jeeps.
HOW FAR IN ADVANCE DO WE NEED TO ORDER THESE ITEMS?
DAMAGE WAIVER: WHAT IS IT AND WHAT DOES IT COVER?
IS THE BABY EQUIPMENT SANITIZED BEFORE DELIVERY?
DO YOUR CRIBS/PAC N’ PLAYS/AIR MATTRESS COME WITH SHEETS?
All crib and Pac n’ Play rentals include one fitted sheet. We have sheet sets available for the air mattress, but please let us know prior to delivery if you would like for us to include a set.
WHAT ARE THE POLARIS SLINGSHOT RENTAL REQUIREMENTS? AND WHAT’S THE DEAL WITH INSURANCE?
WHAT IS A MOTORCYCLE ENDORSEMENT? AND DO I NEED IT?
HOW ARE DAYS MEASURED FOR SLINGSHOT RENTALS?
I ONLY NEED THE SLINGSHOT FOR A COUPLE HOURS; CAN I GET A DISCOUNT
HOW MANY MILES CAN I GO WITHOUT BEING CHARGED?
CAN YOU DELIVER THE POLARIS SLINGSHOT TO ME?
We do not deliver Slingshots or Jeeps.
DO I NEED TO BRING THE SLINGSHOT BACK WITH A FULL TANK?
Premium Gas is included in the price of rental. We ask that you bring back your vehicle the way it goes out.
DO YOU SET UP MY BACK-PACK BEACH CHAIRS AND UMBRELLA ON THE ACTUAL BEACH?
ARE HELMETS PROVIDED FOR SLINGSHOTS OR LIFE VESTS FOR PADDLE BOARD RENTALS?
SHOULD WE LOCK OUR EQUIPMENT?
We ask that you please lock all of your equipment at all times when they are not in use. You are responsible for lost or stolen property. A minimum charge of $75 will be applied for lost, stolen, or damaged items. Gulf Coast Rental Co reserves the right to apply additional charges incurred in recovering our equipment.
I WAS HOPING TO RENT AN ITEM THAT YOU DON’T CARRY. CAN YOU GET IT FOR ME?
I AM GOING TO PENSACOLA BEACH OR DAUPHIN ISLAND; DO YOU SERVICE THESE AREAS? ARE THERE DELIVERY MINIMUMS FOR THESE AREAS?
WE HAVE DECIDED TO STAY LONGER; CAN WE KEEP THE ITEMS LONGER THAN WE SIGNED THEM OUT FOR?
WHAT HAPPENS IF I LOSE AN ITEM THAT I RENTED?
HOW DO WE RETURN THE ITEMS AFTER WE HAVE USED THEM?
WHAT ABOUT BAD WEATHER? HOW DOES THAT AFFECT MY BEACH OR SLINGSHOT/JEEP ORDER?
We, unfortunately, cannot control the weather and our standard refund policy applies to all items including beach service.
“Orders cancelled more than one week prior to delivery or service will receive a full refund. If you cancel within a week of delivery or service you will be refunded 50% of the total amount paid. If you cancel on the day of, we can only offer in store credit (rental credit, not retail goods) or we would be glad to make exchanges for scheduled delivery of comparable value.”